Transitioned from Engineering to Operations to build upon career acumen.

• Managing a 24x7x365 team responsible for mainframe, Windows, Linux, VMware ESX, Veritas Netbackup, Oracle tape library, and other general data center functions.
• Modernizing daily operations technologies.
• Managed transition of on-site team to 100% remote.
• Building Tier-1 support and incident response teams for application and system processes.
• Interfacing between engineering support teams, operations teams, and business teams to solve complex product operational challenges.
• Participating in SOX, SSAE, government regulator, and internal audits.
• Mentoring peers, junior leaders, and individual contributors.

Promoted to Senior Manager of combined engineering team, building upon Supervisor responsibilities.

• Managed various technology platforms, including Linux, Windows, VMware, and Infoblox. Experience with Dell, HP, and Cisco hardware.
• Managed 24x7 systems in on-premises geo-diverse data centers and cloud computing providers.
• Platforms included high-performance computing, database, real-time transaction processing, batch processing, web/UI/presentation tiers, general applications, and data center services (DNS, SMTP, NTP, SNMP, and authentication/authorization).
• Evaluated and procured data center hardware and software.
• Maintained periodic software licensing for Linux, Windows, VMware, and data support systems.
• Managed compliance with government regulatory requirements and industry standards.
• Engaged in workforce management and coaching direct-reports in areas of individual career development.
• Bridged the “understanding gap” between business and technical staff and led cross-team collaborative initiatives.

Promoted to Team Supervisor, building upon Senior/Lead responsibilities.

• Provided day-to-day engineering support and guidance to a team of UNIX/Linux engineers.
• Managed UNIX and Linux infrastructure projects and provided final approval of technical designs.
• Managed team vacation time, on-call, and timesheets.
• Conducted yearly performance reviews, career coaching, and disciplinary actions.

Joined board as a charter member, working with corporate sponsorship to establish Atlanta-based Employee Resource Group.

• Worked with senior leadership and corporate Diversity & Inclusion team to craft LGBT-friendly workplace policies.
• Organized and hosted employee engagement events.
• Continued to advise board after service term.

Designed, architected, and implemented enterprise Linux systems.

• Designed, architected, and implemented Linux high performance compute clusters, Oracle databases, system deployment/management services, LDAP authentication/authorization platform, and virtual systems deployment (VMware ESX, Xen, and KVM).
• Provided day-to-day direction to junior System Administrators.
• Worked with peer teams to deploy and manage service and software implementations.

Designed, architected, and implemented enterprise UNIX, Linux, and VMware ESXi systems.

• Deployed and managed Red Hat Enterprise Linux systems, Solaris systems, 3PAR SANs.
• Maintained internal and external DNS infrastructure.
• Architected and implemented VMWare ESX systems.
• Managed F5 Load balanced pools of Apache HTTPd, Tomcat, and Email services.
• Designed, deployed, and maintained NetBackup services.
• Managed public internet/customer-facing production environment.
• Created a web-based interface for production statistics reporting, service management, and preemptive service outage alerting.

Served in various roles including Windows desktop support, desktop support supervisor, and senior Windows & Virtualization engineer.

• Deployed and managed 400 Windows NT 4 desktop systems.
• Deployed and managed a multi-tier real-time payment system on Oracle Database and Windows Server platforms.
• Managed a multi-site Windows NT domain for data center and corporate desktop use.
• Managed and maintained a multi-site Microsoft Exchange platform.
• Participated in a significant data center move.
• Organized and lead several satellite office consolidations and relocations.
• Participated in a steering committee to architect and deploy virtualization infrastructure.
• Participated in steering committee transform & modernize data centers.
• Maintained UNIX and SAN platforms.
• Managed NetBackup platform and StorageTek tape libraries.
• Implemented Microsoft Active Directory infrastructure on Windows 2000 servers.
• Managed Systems operations at four remote data centers.